Delivery
Free delivery on every order. No minimum spend.
Orders are processed within 1–2 business days. Delivery takes 7–12 business days from dispatch, and you'll get tracking by email as soon as your parcel is on its way.
Our pieces are made and shipped by specialist workshops overseas, which is what keeps the prices where they are. It also means delivery takes a little longer than a domestic warehouse would — we'd rather be straight with you about that than surprise you at the door.
Import charges are unusual on orders of this size, but if you are ever asked to pay one, email us the paperwork and we'll reimburse you in full.
If your order hasn't arrived within 20 business days, email info@eloisemarchetti.com and we'll either replace it or refund you in full — your choice.
Returns
30 days, for any reason. If a piece isn't right, email info@eloisemarchetti.com within 30 days of delivery and we'll send you return instructions and the return address.
Items need to come back unworn and in their original packaging. Return postage is paid by you, and we'd recommend a tracked service — we can only refund items that reach us.
Refunds are issued to your original payment method within 5 business days of the return arriving, and we'll email you when it's done. Your original delivery was free, so there's nothing to deduct.
Faulty or wrong items
If something arrives damaged, faulty, or simply isn't what you ordered, don't post it back. Email us with a photo and we'll replace it or refund you straight away, at our cost.
Questions
info@eloisemarchetti.com — we answer within one business day, Monday to Friday.