Refund policy

We want you to love what you've chosen. If a piece isn't right, you can return it within 30 days of delivery.

HOW TO RETURN AN ITEM

Email info@eloisemarchetti.com within 30 days of delivery with your order number and the item you'd like to return. We'll reply within one business day with return instructions and the return address. Please don't send anything back before contacting us, as returns that arrive without instructions can't always be matched to an order.

CONDITION

Items need to be unworn and returned in their original packaging.

RETURN POSTAGE

Return postage is paid by you unless the item is faulty, damaged or not what you ordered. We recommend a tracked service, as we can only refund items that reach us.

FAULTY, DAMAGED OR INCORRECT ITEMS

Don't post it back. Email info@eloisemarchetti.com with your order number and a photo, and we'll replace the item or refund you in full, at our cost.

REFUNDS

Once your return arrives we'll check it and refund you to your original payment method within 5 business days. We'll email you when it's done. Your original delivery was free, so nothing is deducted.

CANCELLATIONS

Orders can be cancelled any time before dispatch. Email us within 24 hours of ordering and we'll cancel and refund in full. After dispatch, the return process above applies.

CONTACT

info@eloisemarchetti.com - we answer within one business day, Monday to Friday.